Before you leave for Aruba
Read your rental confirmation and check the pickup date, local time and meeting location. For an airport pickup, share your flight details and save the instructions somewhere you can open without mobile data. Ask how to contact the team if your arrival changes.
Confirm the documents and payment method required for your own booking, including anything needed for additional drivers. Keep the confirmation and required documents accessible rather than packed at the bottom of a suitcase. Requirements should come from the rental team, not an assumption based on a previous trip.
Walk around the vehicle together
Before driving away, look at the bodywork, windows, wheels and interior with the representative. Point out any existing marks and ask for them to be recorded on the handover report. Take clear photos from several angles and keep a copy of the agreed condition record.
If something looks damaged or a warning light remains on, ask the representative to explain or resolve it before you leave. Photos are a useful record, but they do not replace reporting a concern at handover. Check that any agreed child seats or other extras are present.
Record the dashboard and learn the controls
Note the fuel level and mileage and check that they match the paperwork. Ask which fuel the car uses and how to open the fuel flap. Find the lights, wipers, hazard lights and parking brake before setting off, and adjust your seat and mirrors while parked.
Try the air conditioning and check how your navigation will work. If you pair a phone, remember to remove the connection and personal data before returning the car. Save the rental team’s support details separately from your navigation app.
Confirm the return before starting your trip
Make sure you know the agreed return location and time, the fuel requirement and whom to contact if your plans change. If you are returning at the airport, ask how the vehicle handover works and plan your airline check-in separately.
Review any unanswered questions about the quote, deposit, authorised drivers and permitted routes with the team. Keep your rental documents accessible during the stay. The purpose of this checklist is to prepare your questions; the confirmed rental agreement sets the terms for your booking.
Your quick checklist
- Save pickup instructions and contact details
- Bring the documents confirmed for your booking
- Record the condition, fuel level and mileage
- Confirm extras, support details and return arrangements
Frequently asked questions
Should I take photos at pickup?
Photos can help you keep a clear record. Inspect the car with the representative and have existing marks recorded on the handover report as well.
What if my flight time changes?
Contact the rental team using your confirmation details and ask them to confirm the revised pickup arrangements. Keep your updated flight information available.
Plan your rental with Hermanos
Share your dates, passenger count and pickup location. Ask the team to confirm vehicle availability and the terms for your trip.
Request availability